Return & Refund Policy
Company: EDS FZCO
Website: www.eds.ae
Express Digital Systems FZCO (“EDS”, “we”, “our”, or “us”) is committed to delivering high-quality marketing, advertising, and digital services. This Return & Refund Policy outlines the terms under which refunds, cancellations, or service modifications may be considered.
1. Nature of Services
EDS provides customized, professional services, including but not limited to:
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Digital marketing and advertising
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Social media management
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SEO and performance marketing
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Website design and development
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Media buying (digital, outdoor, radio)
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Creative production (design, video, photography)
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PR and communication services
Due to the customized and time-based nature of these services, returns in the traditional sense do not apply.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
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The service has not yet commenced, and a written cancellation request is submitted.
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EDS is unable to deliver the agreed service due to internal constraints.
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A duplicate or erroneous payment has been made.
All refund requests are subject to internal review and approval.
3. Non-Refundable Services
The following are strictly non-refundable once initiated or delivered:
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Strategy, planning, or consultation fees
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Creative work (designs, videos, content, copywriting)
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Advertising spend paid to third-party platforms (e.g., Google, Meta, media owners)
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Media bookings (outdoor, radio, digital placements)
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SEO, social media, or campaign work already in progress
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Any service explicitly marked as non-refundable in the proposal or agreement
4. Cancellations
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Before project start: Cancellation requests must be submitted in writing. If approved, a refund may be issued after deducting administrative or preparatory costs.
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After project start: No refunds will be issued. However, EDS may, at its discretion, offer service credits or scope adjustments.
5. Service Dissatisfaction
If you are dissatisfied with any service:
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You must notify EDS in writing within 7 days of delivery.
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EDS will make reasonable efforts to address concerns through revisions or corrective actions in line with the agreed scope.
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Refunds will not be issued for subjective dissatisfaction once services are delivered as agreed.
6. Payment Processing & Timeline
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Approved refunds will be processed using the original payment method.
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Processing time is typically 7–14 business days, subject to banking procedures.
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Any transaction or gateway fees are non-refundable.
7. Third-Party Costs
EDS is not responsible for refunding:
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Platform fees (Google, Meta, LinkedIn, etc.)
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Media owner charges
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Hosting, domain, or software subscription fees
These are governed by the respective third-party policies.
8. Amendments to This Policy
EDS reserves the right to modify or update this Return & Refund Policy at any time. Updates will be effective immediately upon publication on the website.
9. Contact Information
For questions regarding this policy or to submit a refund request, please contact:
Email: [email protected]
Phone: +971-4-5193444
Address: 211, Palace Towers, Dubai Silicon Oasis, United Arab Emirates
