Refund Policy
At OAU (OutdoorAdvertisingUAE.com), we are committed to transparency and fairness in all our business dealings. This Refund Policy outlines the circumstances under which refunds may or may not be applicable for outdoor advertising services.
General Policy
Outdoor advertising involves media bookings, production, printing, approvals, and site reservations, many of which are prepaid, time-bound, and non-reversible. As a result, refunds are generally limited and subject to the conditions outlined below.
Non-Refundable Services
Refunds will not be issued in the following cases:
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Media space has been booked, reserved, or confirmed with media owners
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Printing or production has already commenced or been completed
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Government approvals have been applied for, issued, or rejected
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Campaign delays caused by late creative submission from the client
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Campaign suspension due to non-compliant content provided by the client
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Change of mind or cancellation after confirmation
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Force majeure events beyond OAU’s control (weather, government directives, road closures, etc.)
Refunds Before Campaign Execution
A refund may be considered only if all the following conditions are met:
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Written cancellation request is received before media booking confirmation
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No production, printing, or installation work has started
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No third-party costs have been incurred
If eligible, any refund will be processed after deducting administrative and processing charges.
Partial Refunds / Credits
In certain situations, OAU may offer:
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Partial refunds, or
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Media credits for future campaigns
This may apply if:
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A site becomes unavailable due to reasons beyond the advertiser’s control
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A campaign is interrupted by regulatory or authority directives
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Media owners offer replacement inventory or credit options
All such cases are evaluated individually.
No Guarantee of Performance-Based Refunds
OAU does not offer refunds based on:
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Perceived campaign performance
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Sales outcomes or lead generation results
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Audience response or engagement levels
Outdoor advertising performance is influenced by multiple external factors and is not guaranteed.
Refund Processing Timeline
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Approved refunds (if applicable) are processed within 15–30 business days
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Refunds are issued using the original payment method, unless otherwise agreed in writing
Client Responsibilities
Clients are responsible for:
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Providing accurate, compliant content
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Submitting creatives within agreed timelines
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Reviewing approvals, mockups, and site confirmations promptly
Delays or issues arising from client-side actions do not qualify for refunds.
Policy Amendments
OAU reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version published on the website will always apply.
Contact Information
For questions related to this Refund Policy, please contact:
OAU – OutdoorAdvertisingUAE.com
Email: [email protected]
Phone: +971-4-5193444
